The terms set out below are our standard terms and conditions.

1) The Terms and Conditions apply to students who book directly with the school.  If you book through a representative, the representative's Terms and Conditions may apply.

2) If we accept your enrolment, your £400.00 deposit is usually non-refundable, however, if you enrol online, directly in person or by telephone, you are entitled to a ‘cooling off period’ of 14 days with the right to free cancellation. If you start your course within these 14 days, we can charge a reasonable sum for services based on the proportion of the course undertaken. Please note there may be some exceptions to this, for example if your visa or sponsorship is refused. We will look at this on a case-by-case basis.

3) All fees should be paid in full no later than two weeks before your course start date.

4) ELC Bristol reserves the right to refuse an enrolment.

5) ELC Bristol is not liable for loss of tuition or other services caused by factors outside of our control (natural events e.g. flooding, storms, earthquake or pandemics). Refunds in this instance will not be made.

6) If you wish to postpone your course for any reason, for example, if you need a visa and are still waiting for the visa to be issued, you must let us know at least 1 full week before you are due to arrive, otherwise you will have to pay for one week of accommodation to cover the notice period (if you have booked accommodation through the school).

7) Refunds will be made within 90 days and are only paid back to the issuing account and not necessarily to the student.

8) If you need a visa and your visa application is refused, we will refund your fees, less the  deposit, once we have received a copy of the visa rejection letter.

9) If, for any reason, you have to stop your course early, your tuition fees are non-refundable.  Please see our cancellation and refunds policy and procedures.

10) If you wish to change or leave your accommodation, the school will refund your accommodation fees in full provided you give at least 2 full weeks’ notice, except during the first 4 weeks of your stay when only 1 week’s notice is necessary.  Changes should always take place at weekends.

11) Visa students please note that if you do not have the correct visa to allow you to study or you lose your right to remain in the UK, then any contract you have with the school will be void.

12) We reserve the right to ask you to leave the school without refunding tuition fees in the event of misconduct, criminal behaviour or serious attendance problems. See disciplinary procedures.  The school also has school rules which we expect you to follow.

13) Unacceptable behaviour in school accommodation may result in students being asked to leave - we cannot guarantee that we will be able to find suitable, alternative accommodation.

14) At ELC Bristol Ltd we take data protection and the privacy rights of our students extremely seriously and we comply with the GDPR (General Data Protection Regulations). Our Privacy Policy for Student Information sets out the basis on which any student information will be collected, stored and shared by ELC Bristol Ltd.

15) At ELC we always encourage you to tell us how you feel and if you have any problems or suggestions. Please click here to see our Complaints and Suggestions procedure.

16) Student emergency support
Accredited English language centres close down rarely, but if they do it can be traumatic for students. ELC Bristol is a member of English UK and member centres are automatically covered by English UK's 'Student Emergency Support' scheme which minimises the impact on students. The scheme provides emergency assistance to students affected by the closure of an accredited centre. English UK will try to help students under the following circumstances, but cannot guarantee to do so in all cases:
Where students whose booked start dates are more than two weeks after the school has closed, English UK will endeavour to find a new centre for them so they can complete their courses at no extra cost. Where students have paid for accommodation through the school, English UK will endeavour to provide limited financial assistance if the school closes unexpectedly. As per the English UK rules, the support scheme does not provide reimbursement of tuition fees to the students or to receiving centres. English UK, its members and other British Council accredited centres cooperate to place all students affected by a closure on the nearest equivalent type of course and level, and by placing students at an alternative centre, their obligations are fulfilled.
For full details see here.